Our Policies

Measurements:
Measurements are the responsibility of the customer. Detailed instructions on how to take measurements are provided here.

Deposits:
A $150 deposit is required to hold a ship date. If for any reason your order needs to be cancelled $50 is non refundable. I will send an email letting you know when I start to cut the fabric for your order, at that time the entire deposit is non refundable. Deposits are accepted through Paypal. If you need other arrangements please email me.

Payment arrangements are made at my discretion.

Final Payment:
The final payment is due before shipment of the order. I will send pictures of your completed order. At that time if any changes need to be made let me know and alterations will be made. Once the final payment has been received through Paypal the dress will shipped. If you need other arrangements please email me.

Shipping date:
Shipping dates are assigned on a first come first served basis. The shiping date is not guaranteed until the deposit is received. If you need an order by a certain date please email me to ensure the order can be delivered in time.

Postage:
Priority USPS postage is included in the price of the dress. If another delivery method or additional services are desired, the entire cost will be added to the price. International postage and overnight/express postage costs will also be added to the total price.

Nevada Residents:
Residents of the greater Las Vegas area (Henderson, Boulder City, Pahrump, and Mesquite) will not be able to order Cinderella, Snow White, Sleeping Beauty, or Princess Beauty as shown on this website. A special custom request can be made and a dress can be ordered but the design will be different. All Nevada residents will be charged 7.75% sales tax.

Returns:
These dresses are custom made for the individual and returns will be evaluated on an individual basis. I’ve done my best to represent my product fully. If there are any questions you need answered please ask before placing an order. I am not responsible for errors in measurements given to me. Detailed instructions on how to take measurements are provided here. Any fitting problems that are my mistake will be corrected free of charge. I will work with you to the best of my ability to ensure your purchase is exactly what you want.

All items originate from a smoke free/pet free (except for our goldfish) home. Great care is taken in creating, packaging and shipping each order. Do keep in mind these dresses are made by hand in a home with small children, sometimes life intervenes and must be taken care of before business. If an occasion arises that a dress is off schedule I will do my best to keep you informed and if necessary to meet a deadline a package will be shipped overnight/express at my expense.

Dresses are made available as a whole. Dresses are not available in part except to previous customers who need replacement pieces.

Images are the property of Once Upon a Costume and may not be used for any other purpose or on any other website.