Measurements:
Measurements are the responsibility of the customer. Accurate measurements are difficult to be taken by yourself. Tailors and alteration specialists can take measurements if you do not have someone to assist you. Tape measures can be purchased at sewing/craft stores such as JoAnn’s, Hobby Lobby, and Michael’s. They can also be purchased at WalMart and Target. If measurements are not received 14 days before a ship date (unless otherwise specified by Once Upon A Costume) the assigned ship date will be canceled and a new date will be assigned.
Customer supplied Fabrics and Materials:
Customers are welcome to provide their own fabrics and materials to be used on costumes. All customer provided fabrics must be approved by Once Upon A Costume before being sent for use in costumes. Non pre-approved fabrics will only be used if they meet the needs of the costume. Non pre-approved fabrics that do not meet the needs of the costume will be returned in whole along with the finished costume made from alternate fabrics. All fabrics provided by the customer that were in excess will be returned. Fabric requirements for any costume piece can be given upon request. Customer supplied fabrics MUST arrive no later than 3 weeks before the assigned ship date. If fabrics are not received in a timely manner and other arrangements have not been approved by Once Upon A Costume the assigned ship date will be canceled and a new date will be assigned.
Deposits:
Each individual costume requires a $150 deposit. If for any reason the customer chooses to cancel their order the deposit is non refundable. Deposits are accepted through Paypal. If you need other arrangements please email me. Payment arrangements are made at my discretion. A deposit being paid is the customer agreeing to all policies and procedures.
Final Payment:
The final payment is due before shipment of the order. I will send pictures of your completed order. At that time if I have made any mistakes concerning items detailed in email, alterations will be made. If the customer requests additional changes at that time the ship date may be changed due to the alterations desired. Once the final payment has been received through Paypal the costume will be shipped. The final payment is the customer’s approval of the finished costume. Any questions or alterations need to be made before the final payment is received.
Shipping date:
Shipping dates are assigned on a first come, first served basis. Shipping dates are not guaranteed until the deposit is received. If you need an order by a certain date please email me to ensure the order can be delivered in time.
Postage:
Postage is not included in the price. The following options are available -
Parcel Post with tracking. Shipping will generally take 7-10 days.
Priority Post with tracking and an automatic $50 insurance. Shipping will generally take 2-3 days.
Express/Overnight shipping with tracking and an automatic $50 insurance. This is the ONLY option that will have a package arrive by a guaranteed date.
ADDITIONAL SHIPPING SERVICES:
Insurance for the full value of the package is available for an additional fee. Fees are determined by the value of the package. International shipping is available. Shipping costs and customs/duties will vary by value and destination.
Utah Residents:
All Utah residents will be charged 6.1% sales tax.